Terms of service

NALA STUDIO HAIR & SKIN CARE

TERMS OF SERVICE

Effective Date: 1 September 2026

Welcome to Nala Studio Hair & Skin Care.

These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms of Service.

Please read these Terms carefully before using our website or placing an order.


1. ABOUT NALA STUDIO

Nala Studio Hair & Skin Care is a beauty and hair-care business offering hair-care and related beauty products through our online store.

Our products are intended for personal use and should always be used according to the instructions provided with the product.

We reserve the right to update, change or discontinue products, packaging, pricing or availability at any time.


2. ELIGIBILITY

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement;
  • The information you provide to us is accurate and complete;
  • You are purchasing products for lawful and personal purposes; and
  • You will use our website and products in accordance with these Terms.

If you are purchasing on behalf of another person, you confirm that you have the authority to do so.


3. PRODUCTS

We make every reasonable effort to ensure that product descriptions, images, ingredients, sizes and other information displayed on our website are accurate.

However, minor variations in colour, packaging, labelling or appearance may occur, particularly where packaging or product ingredients are updated.

Product images are provided for illustrative purposes and may not always represent the exact appearance of the product you receive.

We reserve the right to correct errors, inaccuracies or omissions on our website at any time.


4. HAIR-CARE PRODUCTS & RESULTS

Individual hair and scalp responses to products can vary.

Nala Studio Hair & Skin Care does not guarantee a specific hair-growth, length-retention, thickness, density or other cosmetic result from using any product.

Our products should be used according to their instructions.

If you have allergies, sensitivities or known reactions to particular ingredients, you should review the product ingredients before purchasing or using the product.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.

Our products are not intended to diagnose, treat, cure or prevent medical conditions.


5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where:

  • A product is unavailable;
  • There is an obvious pricing or product description error;
  • We suspect fraudulent or unauthorised activity;
  • Payment cannot be successfully processed;
  • Incorrect information has been provided; or
  • We are unable to fulfil the order.

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.


6. LAUNCH FULFILMENT PERIOD

Our online store officially launches on 1 September 2026.

Because these are our first official launch orders, orders placed during our initial launch batch may take approximately 2–3 weeks to fulfil.

This additional time allows us to carefully process, prepare, package and dispatch our first batch of customer orders while establishing our fulfilment operations.

After the initial launch batch, orders will generally be fulfilled within 7–14 business days.

By placing an order during our initial launch period, you acknowledge and accept this fulfilment timeframe.

Please note that fulfilment time is separate from courier delivery/transit time.


7. PRICING

All prices displayed on our website are stated in South African Rand (ZAR) unless otherwise indicated.

Prices may change from time to time. However, changes in price will not affect an order that has already been accepted and paid for, except where permitted or required by law.

We make every effort to ensure that prices are displayed correctly. If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel the affected order and provide a refund.


8. PAYMENT

Payment must be successfully received before an order can be processed, unless we expressly agree otherwise.

We may use third-party payment processors to securely process payments.

Nala Studio Hair & Skin Care does not knowingly retain complete payment-card details.

You are responsible for ensuring that the payment information provided is accurate and that you are authorised to use the selected payment method.


9. SHIPPING & DELIVERY

Orders are shipped to the delivery address provided at checkout.

Customers are responsible for ensuring that their delivery information is accurate and complete.

Delivery times may vary depending on:

  • Location;
  • Courier availability;
  • Public holidays;
  • Weather;
  • Incorrect delivery information;
  • Courier delays; and
  • Circumstances outside our reasonable control.

For additional information, please refer to our Shipping Policy.


10. RETURNS & REFUNDS

Our Returns and Refunds Policy forms part of these Terms of Service.

If you wish to return an eligible product or request assistance with a refund, please contact:

hello@nalastudiohairandskincare.store

Nothing in these Terms is intended to remove or restrict any rights you may have under applicable South African consumer law.


11. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is:

  • Damaged;
  • Defective;
  • Incorrect; or
  • Missing from your order,

please contact us at:

hello@nalastudiohairandskincare.store

Please provide your order number and any photographs or other information reasonably required to help us investigate the issue.

Where Nala Studio is responsible for the issue, we will provide an appropriate remedy in accordance with applicable law.


12. PERSONAL INFORMATION & PRIVACY

We respect your privacy.

Personal information provided to us may be used for purposes including:

  • Processing and fulfilling orders;
  • Processing payments;
  • Delivering products;
  • Providing customer support;
  • Communicating with you about your order;
  • Improving our website and services; and
  • Sending marketing communications where you have provided the appropriate consent.

We will handle personal information in accordance with applicable privacy and data-protection laws.

You should also review our Privacy Policy for more information about how we collect, use and protect personal information.


13. WEBSITE USE

You agree not to misuse our website.

You may not:

  • Attempt to gain unauthorised access to our website or systems;
  • Introduce malicious software or harmful code;
  • Interfere with the operation or security of our website;
  • Use our website for fraudulent purposes;
  • Copy or reproduce website content without permission;
  • Use automated systems to scrape or collect our content without permission; or
  • Use our website for any unlawful purpose.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.


14. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on the Nala Studio Hair & Skin Care website belongs to or is licensed to Nala Studio Hair & Skin Care.

This includes:

  • Our business name;
  • Logos;
  • Product names;
  • Product photographs;
  • Graphics;
  • Packaging designs;
  • Website designs;
  • Written content;
  • Videos;
  • Marketing materials; and
  • Other original creative content.

You may not reproduce, modify, distribute, sell, copy or commercially exploit our content without our prior written permission.


15. CUSTOMER REVIEWS & CONTENT

If you voluntarily submit a review, photograph, testimonial, video or other content to Nala Studio, you confirm that:

  • You own or have permission to use the content;
  • The content does not infringe another person’s rights;
  • The content is not unlawful, defamatory or misleading; and
  • You have permission from any identifiable person appearing in the content.

By submitting content to us, you grant Nala Studio permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we consider inappropriate, misleading, offensive or inconsistent with our brand or these Terms.


16. THIRD-PARTY SERVICES

Our website may use third-party services such as:

  • Payment processors;
  • Courier companies;
  • Website hosting providers;
  • Analytics providers; and
  • Other technology or service providers.

We are not responsible for interruptions or failures caused by third-party services that are outside our reasonable control.


17. THIRD-PARTY LINKS

Our website may occasionally contain links to third-party websites.

These links are provided for convenience and do not necessarily mean that Nala Studio endorses or guarantees those websites.

We are not responsible for the content, privacy practices, security or services of third-party websites.


18. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Nala Studio Hair & Skin Care will not be responsible for losses arising from:

  • Incorrect information supplied by a customer;
  • Improper use of our products;
  • Failure to follow product instructions;
  • Delays caused by third-party delivery services;
  • Events outside our reasonable control; or
  • Unauthorised use of a customer’s account or payment information.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.


19. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failure to fulfil our obligations where the circumstances are caused by events beyond our reasonable control.

These may include:

  • Natural disasters;
  • Severe weather;
  • Government restrictions;
  • Strikes;
  • Power or telecommunications failures;
  • Courier disruptions;
  • Cybersecurity incidents;
  • Supply-chain disruptions; or
  • Other unforeseen circumstances.

Where possible, we will communicate significant delays to affected customers.


20. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The updated version will be posted on our website with a revised effective date.

The Terms applicable to your order will generally be the Terms in effect when your order was placed, subject to applicable law.


21. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or your use of our website will be handled in accordance with applicable South African law and applicable consumer-protection requirements.


22. CONTACT US

If you have questions about these Terms, your order, returns, refunds, shipping or our products, please contact us:

Nala Studio Hair & Skin Care

📧 hello@nalastudiohairandskincare.store

📞 +27637614998