Shipping policy
NALA STUDIO HAIR & SKIN CARE
SHIPPING POLICY
Effective from: 1 September 2026
At Nala Studio Hair & Skin Care, we carefully prepare every order and appreciate your patience and support as we grow.
First Launch Batch
As our online store officially launches on 1 September 2026, please note that orders placed during our first launch batch may take approximately 2–3 weeks to fulfil.
This extended fulfilment period is because these are our first official customer orders, and we are establishing and refining our fulfilment, packaging and dispatch processes.
We appreciate your patience as we make sure every order is prepared with the care it deserves.
Standard Fulfilment Time
Following our initial launch batch, orders will generally be fulfilled within 7–14 business days.
Please note that fulfilment time refers to the time required to prepare and dispatch your order. Delivery/transit time after dispatch may vary depending on your location and courier service.
Delivery Delays
Delivery times may be affected by:
- Courier delays
- Public holidays
- Weather conditions
- Incorrect or incomplete delivery information
- Unforeseen circumstances beyond our control
Once your order has been handed to the courier, Nala Studio Hair & Skin Care cannot be held responsible for delays caused by the courier.
Incorrect Delivery Information
Customers are responsible for providing an accurate and complete delivery address at checkout.
If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply if the order needs to be shipped again.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at:
hello@nalastudiohairandskincare.store
Please include your order number and photographs of the damaged product and packaging so that we can assist you.